Project Management
PRINCE2® is seen as the worldwide standard methodology for successful projects. On this intensive 5 day course you will learn the methodology with practical hands-on exercises. This will allow you to explore how you could use the method on your own projects. Included within the 5 days are the two industry recognised examinations in Prince2® , Foundation and Practitioner..

IT Service Management
ITIL is the most widely adopted approach for IT Service Management in the world.  It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. 

Cisco Certification
Cisco Certification process is the most recognised of the vendor certification programs for personal development and job effeciency. We can guide you through the examinations, with our CCIE certified Instructors

ITILv3

ITIL: Overview and Benefits

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL can offer users a huge range of benefits that include:

  • improved IT services
  • reduced costs
  • improved customer satisfaction through a more professional approach to service delivery
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third party service

  • ITIL Users

     

  • ITIL has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and Disney™.  ITIL is also supported by quality services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British telecom (BT).

    A comprehensive qualifications scheme offering a variety of training courses and certifications has been developed against the guidance.  This scheme can help organizations to effectively implement ITIL, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring the entire organization is using a common language and are fully invested in the process.

    ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. Organizations can therefore implement ITIL to achieve organizational certification.

PRINCE2

The PRINCE2 Professional qualification tests, through a two day residential Assessment Centre, a candidate’s
ability to manage a non-complex PRINCE2 project across all aspects of the project lifecycle.


In order to test this, the PRINCE2 Professional qualification moves outside the boundaries of the PRINCE2 method and syllabus, and includes globally recognized project management competencies.


Through observation of group activities and exercises, Evaluators assess a candidate against pre-defined
performance criteria to determine competence in managing a PRINCE2 project, as well as broader
competencies of a project manager.

  • What is assessed?
    Each candidate is assessed against pre-defined
    performance criteria including:
    ■ Preparing and refining the business case
    ■ Designing the project management team structure
    ■ Planning the project and preparing key project documentation
    ■ Performing product-based planning
    ■ Applying risk management, communication and
    issue/change control procedures
    ■ Planning and conducting project closure
    ■ Managing own and team performance